Integrated Business Process Solutions to meet your strategic goals

What keeps you up at night?

High operating costs? Wondering what transformational technologies to invest in to stay ahead of competition? How to optimize collection results? How to manage cash-flow, reduce inventory-carrying costs, and ramp up after-sales service? How to meet new governance, risk and compliance regulations? How to gain visibility across your supply chain? Or move to more complex processes such as actuarial and underwriting analytics support?

If these are your challenges – they are certainly not just about the cost. It’s about optimizing your business processes while simplifying them and addressing operational issues like security, privacy, or governance. A dependable and reliable BPO service partner can get you there – a partner who has embraced the industry best-in-class processes required to deliver such secure outsourcing services.

Why should you consider us?

HCL has always been a visionary and has pioneered industry trends, such as third-party BPO operations, e-commerce BPO services, multi-country delivery, and the platform business model in India. HCL’s NeXt Gen BPO has evolved from being a provider of traditional BPO services to a provider of holistic next generation business services to Fortune 500/Fortune Global 500 customers.

HCL’s expertise stems from running multiple and multifarious business processes, based on six key tenets:

  • Domain orientation
  • Innovation and improvement focus
  • Output/ outcome/ flexible constructs
  • Integrated Global Delivery Model (IGDM)
  • Risk and compliance
  • HCL’s “Employees-First” culture
How can we help you?

Our BPO services span the following industries:

  • Banking and Capital Markets
  • Insurance
  • Healthcare and Pharma
  • Telecom
  • Media, Publishing and Entertainment
  • Utilities
  • Hi-Tech and Manufacturing
  • Retail and Consumer Packaged Goods
  • Travel, Transportation and Logistics

And our solutions across these industries include:

  • Finance and Accounting
  • Supply Chain Management
  • Human Resources Outsourcing
  • KPO/Analytics
  • Customer Relationship Management